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Please remember that our products are handmade with fresh and natural ingredients and because of this do not contain preservatives. Therefore, they have a shorter shelf life listed on the back of the bottle (6 months to 1 year). Most products also require to be shaken before application as some ingredients may settle on the bottom. This is natural and healthy and does not harm the efficiency of the product.
Some variations can also occur due to the harvest season of our supplying farms. This can be color or smell of our oils. If our products are stored below 50°F some oils may harden. If this happens, simply run under hot or boiling water for 2-3 minutes.
Please also remember not to keep our products in direct sunlight. They should be stored at room temperature. We certainly would not want you to have a defective product, so if this is the case, please contact us within 72 hours of receiving your item and we will gladly send you a replacement.
If you have any other issues or concerns please feel free to email firstname.lastname@example.org and we will try our best to resolve any problems.
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